Reference

Our Legal Terms at dafaexch

These legal terms govern your use of dafaexch.co and set out the rights and responsibilities that apply to your account, your data and your interactions with our platform.

Terms of UsePrivacy PolicyCookie PolicyAccount ConditionsData Retention
dafaexch Our Legal Terms at dafaexch
LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

If you have a question about these terms, a data-access request or a complaint regarding how your account has been handled, our team is available through the channels below.

Email Support Send your legal query, data-request or formal complaint to our support address at dafaexch.co. Include your registered account email and a brief description of your concern so we can route your message correctly.
Live Chat Our live-chat channel on dafaexch.co connects you to an agent who can answer account-policy questions in real time. Available during extended hours seven days a week for India-based queries.
Help Centre The Help Centre at dafaexch.co contains detailed articles on account conditions, data rights and how we handle payment records. Search by topic or browse the legal and privacy section directly.
HOW WE HANDLE POLICY

Data, Security and Account Policy Practices

We take our obligations under these legal terms seriously. Below you will find how dafaexch approaches data handling, account security and your rights as someone who holds an account with us.

Data Handling

We collect only the data required to operate your account and process transactions via UPI, Paytm and PhonePe. Your personal data is stored on secured servers and is not sold to third parties under any circumstance.

Cookie Policy

Cookies on dafaexch.co are used for session management, fraud detection and platform performance. You may adjust cookie preferences through your browser settings; some features may not function without essential cookies enabled.

Account Security

Accounts are protected by password encryption and optional two-step verification. If you suspect unauthorised access to your account, contact our support team immediately via live chat or email so we can suspend activity and investigate.

Data Retention

We retain your account records for the period required by applicable law and our internal compliance procedures. After that period, data is securely deleted or anonymised in line with our stated privacy commitments.

Who to Contact

For any formal data-access request or erasure request, contact our legal team via the email address listed in the Help Centre. Include your full name, account email and the specific action you are requesting so we can process it correctly.

Requesting Changes

You may request a correction to inaccurate personal data held on your account at any time. Submit your request by email and we will process it within the timeframe set by applicable data-protection law in your jurisdiction.

Frequently Asked Questions on Legal Terms

Below we have answered the questions our account holders ask most often about terms, data rights, account conditions and how to get help with a legal or policy matter on dafaexch.co.

These terms apply to every person who accesses or holds an account on dafaexch.co. Access and eligibility depend on local law and are available where local law permits in your region. By using the platform you agree to be bound by the current version of these terms.

Send a written data-access request to our legal team via the email address in the Help Centre. Include your registered account email and we will provide a copy of the data we hold within the timeframe required by applicable law in your jurisdiction.

Yes. You may submit an erasure request by email to our legal team. We will process it subject to any retention obligations under applicable law — some records must be kept for a statutory period before they can be permanently removed from our systems.

Payment data processed via UPI, Paytm and PhonePe is used solely to complete and verify your transactions. We do not store full card or wallet credentials on our servers; payment processors handle sensitive authentication data under their own security standards.

We will publish the updated terms at dafaexch.co with a revised effective date. Continued use of your account after that date constitutes acceptance of the new terms. We recommend checking the legal page periodically so you are always aware of the current conditions.

Submit your complaint by email to our support address, clearly describing the issue and including your account details. We aim to acknowledge formal complaints within 72 hours and to resolve them within a reasonable period thereafter.

We do not sell your personal data. Data may be shared with third-party service providers only where necessary to operate the platform — such as payment processors and fraud-prevention partners — and strictly under contractual confidentiality obligations.